Frequently asked questions

Shipping and Returns

Do you accept returns? How can I return an order?

Yes, we do accept returns. Please go to our Returns and Policies section for details about the process and timelines.

Which services do you use to mail the orders?

For free shipping items, USPS Ground Advantage or UPS Ground.
For the rest of the items, USPS Priority Mail.
For international orders, USPS First Class International up to 4 pounds. Over 4 pounds, we ship via USPS Priority Mail International.

About Alpaca

How do I care/wash my alpaca products?

Please go to the Alpaca Care section

What kind of animal is the alpaca?

Alpacas are domesticated camelid animals native to South America, particularly Peru, known for their gentle disposition and suitability for fiber production. They are smaller and more docile than their close relatives, llamas. Alpacas come in various colors, have long necks, slender bodies, and they are primarily raised for their luxurious fleece, which is sheared annually without harm to the animal.
In the textile industry, "alpaca" primarily refers to the hair of Peruvian alpacas.

Is baby alpaca from babies?

"Baby alpaca" is an industry term denoting the fine quality of fibers used in a garment or product and is unrelated to the animal's age. Baby alpaca fiber typically ranges from 21 to 23 microns in diameter, which is considered exceptionally fine and soft.

Our Products

Are your products 100% alpaca?

We offer a wide variety of products with different fiber selections. Please review the descriptions of them, where this information can be found.

Where are your products made ? By whom ?

Our products are made in Peru by skilled artisans and manufacturers committed to ethical and sustainable practices.

Are alpaca products durable?

Indeed! Alpaca surpasses cashmere in durability, demonstrating resistance to pilling and maintaining its size when cared for properly. Numerous individuals have discovered that by providing the appropriate care, their alpaca apparel remains in excellent condition for many years.

Why is my new alpaca blanket, yarn, sweater shedding?

Certain alpaca products rich in fibers may experience some initial shedding. A slight shedding is considered normal for new woven alpaca items, and it tends to diminish over time. If desired, you can address this by hand washing and rinsing the item in cold water with a mild detergent, followed by line or air drying. For blankets, a 5-10 minute delicate dry cycle can enhance fluffiness.

About Us

Is buying at Alpaca Warehouse safe?

We are a business with more than 20 years in the market. We offer the most reliable payment methods (Paypal and all the major credit cards) so your payments are completely safe. We provide a tracking number for all our shipments, so the whereabouts of your order can be known in any moment.

What is the best way to get in touch with you?

You can reach us at info@alpacawarehouse.us. We respond emails in a very fast manner. Alternatively, you can reach us at our telephone number (352) 2403539.

Do you accept international orders?

Yes, we love international customers! Most of the countries worlwide are allowed to order from us.